Our Policies 

Please be aware that orders placed are bespoke and custom. They can therefore take a while to be made and shipped. Ball Jointed Dolls can have typical wait times of approximately 3-6 months from the order being placed with the company to their delivery to you. This is due to the detailed manufacturing process. However, please be aware that this is not a fixed time frame and wait times can vary depending upon order volume, national holidays and other reasons outside of our control. On occasion adverse weather conditions may cause a slight delay in the production process of face-upped and/or body blushed dolls. This is due to the temperamental nature of sealant when exposed to wet or humid weather.  

We do not currently have an inventory of in-stock dolls therefore all orders will be custom made just for you.

 

Due to the custom nature of our products they may differ slightly from the default photographs. This is due to the fact that each doll, item and/or accessory is made to order and the majority of items are hand made or finished. Please also be aware that different monitor settings can also factor into the representation of colours and small details. 

 

Resin is a wonderful material to work with as it is both durable and aesthetically pleasing. However if you plan to do subtractive mods on resin then please be aware that you will need to use the appropriate personal protection equipment to keep your respiratory system and eyes safe. This kind of protection is also necessary when working with sealants and any other potentially dangerous painting supplies. Details of what we use can be found on our 'buying guide' page.

 

Tan and fantasy colours may have areas of slight discolouration, more prominent seamlines or small flaws in the surface. This is because sanding these colours of resin leaves patches of light resin that are more undesirable than the small flaws that would be removed. Please be aware before ordering a tan or fantasy coloured doll that many companies do not view this as a valid quality control complaint due to the aforementioned reasons.  

 

BJDs are intended as collector's items for adults and are not recommended for young children due to small parts and anatomically correct detail. We advise that they are not suitable for persons under the age of 14.

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All customers must use the insured courier option for full dolls, bodies and heads as stated in the shipping options. In the event that a customer fails to pay for the correct shipping for their item(s) as stated on our website (or by custom invoice for international orders) we maintain the right to hold the item(s) indefinitely at our headquarters until the full amount has been paid. 

 

Our aim is for you to be 100% satisfied with your purchase and we strive for excellent communication and customer service. Buying a BJD should be an enjoyable experience and in the unlikely event that anything goes wrong we want to be able to resolve the problem. Please do contact us straight away if there are any issues with your order and we will do our very best to resolve them to your satisfaction.